Get a behind-the-scenes look into the life of employees at Educe Group.
Dana Murphy, Associate
What do you do in your day-to-day role?
My day-to-day activities vary greatly depending on the role I fulfill on any given project with our clients. As a consultant, I may lead workshops to help understand the client’s current and desired future states, work together to determine how the learning management system (LMS) should be configured to support a successful launch, or facilitate learning sessions to help the client understand the best ways to leverage their new learning technology. At other times, I may guide system configuration and testing to ensure the system meets their needs and is ready for go-live. As an engagement manager, I may work with the client and internal teams to plan and manage all the details leading to a successful implementation.
What skills does your current job require? How have you mastered those skills?
Communication, problem-solving, and relationship building are critical to being successful in my role. Communication often requires careful listening to hear not just what is said, but also what isn’t specifically said. Then, we translate what is or is not said into needs and requirements. Building relationships is critical to helping foster communication because it helps the team understand each other to build solid working relationships that lead to successful work. Time and resource management are critical to ensuring we have the right internal and external resources available to help clients achieve their goals on-time and on-budget. Problem-solving is one of my favorite things to do because it is very satisfying to see a client provide a problem and then work with them to find the right solution.
What advice would you give to others working in Educe Group about how to succeed in the organization?
Remember that we have an amazing organization and that we are only one small part of the team. Each of our individual actions work together with those of others to make us all as well as all of our clients successful. Our firm culture is very supportive and collaborative in nature. Leverage the whole team whenever needed because you are never alone. Always be willing to learn and stretch yourself.Learn more about Dana