Outsourced Admin

Outsourced Administration

Behind every well-run system is someone that keeps things operating smoothly. Our software administration services provide you with that experienced “someone.”

Outsourced administration helps free your team to focus on higher value activities.

Flexible outsourced software administration

Whether you need expert support when introducing a new system, an extra set of hands to augment your internal resources during peak times, or a resource to perform routine operational activities on a more permanent basis, our outsourced administration resources can support your internal team in a variety of ways. We are equipped to handle system administration across your talent management ecosystem, as well as perform functional talent administration tasks to support learning, performance, recruiting, and other talent operations. Additionally, we can act as a point of escalation for support issues and work with software vendor support services to resolve cases.

On-demand, flexible support

Our Ongoing Access service provides you with support from a consultant for a specified allotment of hours each month. Three different support tiers (allocations of 9, 18, or 36 hours per month) ensure that you only pay for what you need.

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Dedicated, strategic consulting

Beyond the completion of routine tasks, your consultant is responsible for understanding the objectives, processes, and nuances of your operations. They’ll work with you to adjust your deployed solution as your business needs change, completing specific activities such as creating dashboards, configuring notifications, tweaking reports, evaluating new requests from stakeholders, or simply addressing the to-do list remaining from your initial go-live.

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Learn more about our outsourced software administration services.