It is no secret that Cornerstone OnDemand administrators are juggling many hats as they try to fully optimize the platform for their users. It can be overwhelming, stressful and leave one thinking, “If only there was more time.” While I can’t get you a 25th hour in the day, I’ve outlined some considerations for saving time when it comes to your Cornerstone OnDemand Talent Management System.
1. Build Your Product Knowledge
Proactively complete your system training. Whether at the start of an implementation or before a quarterly product release, the Client Success Center online training is your first line of defense. The upfront investment in this foundational knowledge will build your product knowledge and save you time in the long-run.
2. Draw from the Insights of the Community
Before opening cases with Cornerstone’s Global Customer Support (GCS), do your research. Execute a search on your issue in Online Help, the Client Success Center, and Support Central (for knowledge articles). You would be surprised how much information is readily accessible. This will save you wait time with GCS.
3. Maintain Your System Documentation
One of the best ways to save time is to ensure your configuration workbooks do not become outdated. Information added should address important details for the reasons “why” decisions were made. Keeping these documents up-to-date will provide a quick reference and source of truth for knowledge transfer in the future.
4. Pilot/Soft Launch Functionality
It may seem like you are delaying the start time for others, but soft launching with a subset of functionality and/or to a smaller set of users allows your administrative team to build confidence and obtain valuable feedback that may otherwise result in laborious, costly redesigns. This technique can be utilized for entire system implementations or even when thinking about updates to specific modules and processes. Ultimately, the time savings comes from faster company-wide adoption.
5. Understand Group Processing Options
Did you know you can request your Groups to be processed up to four times a day? Open a ticket with GCS if this would help your specific organization obtain more real-time updates. Additionally, you can perform ad-hoc group processing, if needed. You won’t find a button for this one, but if you click into the Group you would like to be processed and click “Save” without changing any criteria or performing any edits, it will trigger the Group to process within the next few minutes.
6. Employ Dynamic Assignment
Lean into this option for Learning Assignments, Performance Reviews, Compensation Planning, and Succession Planning to avoid regenerating the same assignment when new users fall into the desired availability.
7. Utilize Data Subsets for Reporting and Data Loads
Use a sample set of data to confirm reports are pulling information or your data is being loaded into the system, as desired. This will save you time and the headache of having to validate through hundreds of lines of data when an appropriate sample set could have caught the issue proactively.