[Video] What Implementation Tip Would You Most Want to Share With a Client?

Educe video title slide

We recently sat down with our Educe consultants and asked them to tackle the most pressing Talent Management questions that matter to organizations.

In this edition, Educe consultants answer the following question:

What implementation tip would you most want to share with a client?

Excerpt from video:

Don Chiurazzi, Associate, Educe Group

It’s perfectly normal that as you have a system for a long amount of time, that data gets sort of messy. You might not have the best processes in place to keep your data up to date. When you’re going through implementation, that’s the perfect time to look back at the out-of-date data and make sure that you inactivate things that aren’t relevant anymore. When you move into a new system, not only will the user experience improved, but it’s a clean, fresh start to get you back in a good place.

Kim Trattner, Associate, Educe Group

Make sure you get your processes updated and make sure that the key stakeholders that are going to be responsible for managing the system day in and day out test the system during UAT. Additionally, test each process and make sure that they will operate as expected.

Dana Murphy, Associate, Educe Group

Keep in mind that employees must learn and adapt to whatever is implemented. Think about what the core business processes are that you want to address with your first go around, and then afterward, plan additional features and functions that can be released over time. This allows your employees to adapt as you go.

Paul Kim, Manager, Educe Group

I would say from past implementations, one big lesson learned is that when even small issues are not addressed early in the project, they’re bound to come back and be a negative surprise later, closer to go-live. What I recommend to clients is that Educe Group, as an implementation partner, should be bringing these things up early. But it never hurts for a client to proactively say, “Hey, I’m not sure how this part of the project is going to work. Who’s responsible for testing?” Clearing the air early is always a good thing because at worst, your answer is confirmed, but sometimes that sort of preempts a bigger problem from happening later. I always encourage clients to be open and free with their questions.

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