BCU Launches Sophisticated LMS Platform in Record Time
BCU is one of the nation’s Top 100 credit unions with 3.5 billion in assets. In 2019, they had a very immediate need for an LMS to replace their existing system. The current system was not equipped to handle Instructor Led Training, so training and development opportunities were minimal. In fact, BCU experienced plenty of inadequacies in tracking registrations, waitlists and sending confirmation emails. The user experience made it difficult and time-consuming for users to find and take the training that they needed. Faced with the immediate shutdown of their LMS system, they had just three weeks to transform their e-Learning program from an outdated and manual process to a modern best-in-class system that supported their goals of improving employee training and ensuring regulatory compliance.
In order to meet their aggressive timeline, Educe Group developed a rapid prototyping approach for the implementation. They established a regular cadence of meetings with stakeholders to keep tasks and decisions on track. During these informal discussions, Educe Group provided mock ups of what the system could do in order to quickly identify which requirements BCU needed and eliminate any potential for confusion. Prototypes included how the system functioned for each primary user role: Learner, Manager, Instructor, and Administrator. Additionally, three different portal environments were created (Pilot, Production and Stage) to help BCU accurately test each requirement they needed for the LMS. With just a small team of three people, BCU and Educe Group worked very closely during the entire process in order to make decisions effectively and efficiently.
In just thee weeks, BCU’s LMS was up and running for over 600 users and in time for their upcoming new hire class, making this one of the quickest implementations that Educe Group has ever seen. After the initial launch, Educe Group continued to work with BCU for 3-4 additional weeks to make minor updates and solidify configuration before transitioning it over to BCU.
The new system allowed BCU to:
- Deliver more than 1,400 Cyber U courses to all 600 employees
- Customize system notification communications
- Provide an efficient way to manage, track, and report on courses
- Reduce the administrative support needed to complete manual tasks like sending course reminders to users
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