Baptist Health Successfully Launches LMS with Rapid Turnaround Time
Baptist Health’s commitment to rapidly growing their network of hospitals and enterprise-wide platform transformation was hindered by an outdated Learning Management System (LMS) platform inadequately expanding and maturing with their needs. To match Baptist Health’s ambitious growth and complex platform needs, the organization had to look beyond traditional healthcare LMS platforms to accomplish three main goals:
- Deploy an easy, intuitive LMS that employees would consistently use
- Improve training and compliance administration efficiency
- Move to a best-of-breed platform that supported learning and talent management processes beyond those in place today
Baptist Health chose Saba Cloud as their LMS platform and Educe Group as their services partner because together they demonstrated a commitment to support the evolving Baptist Health LMS vision. With an aggressive implementation timeline, Educe Group and Baptist Health needed to partner closely to complete the following tasks over the course of 4 months:
Step 1: Develop roadmap for future planning
Educe Group and Baptist Health jointly built a roadmap that encompassed everything they wanted to achieve over the next two years and beyond. Baptist Health operated with the destination in mind and invested in using the Saba platform to its best ability. Educe Group focused on providing a realistic, strategic plan that prioritized the implementation of high impact features while still managing key timelines for the onboarding of acquired hospitals.
Step 2: Break down silos and standardize LMS
The project team worked closely with IT and Facility Administrators to share knowledge, gather input, and deliberately invest in supporting facility-based teams from a Change Management standpoint. The team was a part of key weekly conversations focused on dismantling the organization’s silos. The move towards standardization also allowed for new LMS administrators to come on board during the implementation with less effort and risk to the project and program.
Step 3: Maintain communication with external stakeholders
Baptist Health took the platform change as an opportunity to internally address governance challenges by establishing governance councils. Educe worked with them to provide recommendations and establish relationships with key executives. They also connected with project stakeholders to ensure communication and escalation paths were clear in order to keep tasks and decisions on track within the same timeline. The Educe and Baptist LMS teams actively joined Workday meetings, so they could provide the LMS context in real-time and monitor the progress of specific tasks and associated impacts on the LMS. This ultimately enabled the team to test the Saba Workday connector properly in a coordinated, on time fashion.
Step 4: Launch employer branding campaign
In order to promote the new LMS and excite employees, the team worked with internal marketing and deployed a rebranding strategy entitled “DevelopYou Campaign.” New logos and resources were created to reinforce the DevelopYou campaign, and Educe helped them execute both the soft launch and the public launch, which was ultimately rolled out to users.
Baptist Health successfully unified their learning processes for 17,000 users with the implementation of Saba Cloud. Not only did they surpass their deadline goal, but they were able to get both systems integrated without major issues, further allowing Baptist Health to:
- Provide robust, cloud-based, real-time and time-saving reporting
- Engage learners with a fresh user experience
- Move away from antiquated processes and give administrators more time to devote to the LMS
- Enable sharing and use of best-practices across every facility
- Achieve process efficiencies and platform consolidation
- Establish a plan for onboarding future hospital acquisitions
- Move forward with a genuine vision for talent management grounded in learning and development
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